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Technology

EHMS Chromebook Troubleshooting Tips

*it is good practice to fully shutdown

or restart your computer once a week

 (not just closing the lid, but a full shutdown/restart will keep your Chromebook from running too many programs/applications in the background which can slow it up over time)

 

1. Power Issues: If your device is not charging properly, try these strategies.

  a. Check to make sure the metal tip is completely inserted into the

charging port (a light will come on indicating device is charging)

  b. Check charger- Make sure the cable that connects to the charging

block is securely attached.

  c. Try a different power outlet/power strip

 

2. Charger Replacement:

  a. a replacement can be purchased on any website that has tech

supplies (ex. Amazon or Best Buy) 

-Lenovo 500e is the touchscreen model,

45 watt is the suggested power amount

  b. purchase a replacement through the school for $35.00 through the

“Online School Payment” Link, payments must be made online prior

to pick-up (let Mrs. Colvin know if you are making a purchase by

sending an email to colvin_melissa@hcde.org)

 

3. Frozen Screen or Keyboard: Push down the power button on the side of

the device until the light goes off. Wait 30 seconds. Press the power

button again to power up the device. This should reactivate the screen

and keyboard.

 

4. Software/Website Issues: 

 a. Reset Browser Settings

  (this often corrects Zoom and Edpuzzle Issues)

  1. Go to the 3 dots in the upper right corner of your Chrome browser.

  2. Click "settings"

3. Click "advanced" and there will be a drop down of more options

  4. Click "reset settings"

  5. Click "restore settings to their original defaults"

  6. Click the blue button "reset settings"

 

b. Checking for updates in Chrome

  1. Right Click the clock in the lower right corner

2. Click on the gear icon (which will open settings)

3. Click “About Chrome OS” on the lower left of the screen

  4. Click “Check for Updates” 

  5. If your Chromebook is not up to date, it will download the available

update and then prompt you to restart (you will need to restart for

the download to complete). 

 

5. Device not Enrolled: If an Enterprise enrollment message displays when

trying to log in with your HCDE account, complete the following

steps at the enrollment screen. 

  1. Enter username: ehmhenroll#hcde.org

  2. Enter password: enroll#3074

  3. Click Skip registration of device if asked

  4. Enter your HCDE Google account

info when log-in window appears

 

6. Additional Issues: If you are still having problems after troubleshooting,

please email Melissa Colvin at colvin_melissa@hcde.org to set up

a time to bring in the device for repair or replacement.

Include in the email: Student name, computer issue, and troubleshooting that you have already tried.


For immediate Support, please call 423-493-0350 (Mon-Fri, 7AM-3:30PM):

 

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